Core Return Policy

Core Policy

 What is a Core?

Many products such as turbos, injectors, injection pumps, high pressure oil pumps, water pumps and some EGR coolers have a core charge that is associated with the new, rebuilt or remanufactured replacement part.  You must return the old part to receive a refund on the core charge paid.  All cores must be like for like and include all parts and pieces that were received on your new replacement product, unless specified otherwise.   Cores must be “as removed from engine”.  Cores damaged from fire are not acceptable, also cores damaged during the removal process may not be acceptable.

The core charge must be charged on all products requiring a core return.  Once the core is returned to the proper location, you will receive a credit to your account on all acceptable cores (see below).  Cores are usually processed within 48-72 hours of being received.  To inquire about a core return status please email shipping@swagperformanceparts.com. 

Exception, customers can returns cores in advance to avoid the core charge. In stock orders will ship immediately once cores are received.

Core Return Label

The core return label is an option offered by SWAG Performance to customers that buy products that have a core charge.  For an additional charge, we can send you a core return shipping label via email.  This will save you time & money on the return shipping.  It also ensures your cores are returned to the correct address.  The label will be insured to protect the core return.   To request a return shipping label email shipping@swagperformanceparts.com.  Cores must be adequately packaged to protect them from shipping damage

 Core Physical Condition Requirements

All cores must be in re-buildable condition to receive a full refund of the core charge.  There are some conditions that you will not receive full credit, see conditions below.  On these conditions it is up to the manufacture on the amount of credit issued.

  • Fire Damage
  • Water Damage
  • Broken
  • Disassembled
  • Missing parts and/or pieces

 Cores are eligible for return up to 6 months from the invoice date. Cores returned after 6 months from the invoice date will be accepted & credited at seller's discretion.

 Core Return Procedure

  1. Please keep all original packaging of your new item to be used for the core return.
  2. Drain all fluids: oil, fuel, etc. out of the core before it is returned.
  3. Place any plastic plugs or caps received on the new item back onto the core.
  4. UPS, Fed Ex, or USPS can't carry fuel or oil-soaked packages, please package cores accordingly.
  5. Place core inside the box it came in.  Most manufacturers require the core to be returned in the manufacturers box.
  6. If there was core return paperwork inside the box, please complete the form and send back with the core.

Core Return Instructions - Core Return Form

*If for any reason, you decide to return the part as a new part, DO NOT use the Core return label provided because it will be processed as a core.

*Since you are responsible for shipping the core back to us, please fill out the core return form above and email it to shipping@swagperformanceparts.com.  Without a confirmed tracking number showing delivery to us, we cannot guarantee your core refund.

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